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Withdrawal and Refund Policy

To ensure transparency and prevent misunderstandings, customers must review the Shen Yun Arts Grading Center’s Student Guidelines, FAQ, and Refund Policy prior to purchase. The Center is not responsible for any financial loss resulting from a customer’s failure to review these policies.
  • 1. Seven-Day Cooling-Off Period (Effective from the date of purchase)
    • 1.1 If No Class Has Been Selected A full refund may be issued with no conditions.
    • 1.2 If a Class Has Been Selected Refund requests submitted more than one week before the course start date are eligible for a refund. Refund requests submitted within one week of the start date require the student to complete the first four paid trial sessions before withdrawing.
  • 2. Exceptions to the Seven-Day Period. Special Circumstances & Force Majeure Refunds may be granted for:
    • Natural disasters: hurricanes, earthquakes, floods, public health emergencies, etc.
    • War or terrorism: armed conflict, civil unrest, terrorist incidents, etc.
    • Government actions: lockdowns, restrictions, emergency orders, etc.
    • Unforeseen personal emergencies: job loss, major family incidents, significant health-related issues. Supporting documentation is required.
  • 3. Trial Class Period
    • The first four sessions are designated as paid trial sessions. Students who do not wish to continue may withdraw before completing the fourth session. Trial session fees are non-refundable.
  • 4. After the Trial Period
    • Students who continue beyond the trial sessions and wish to withdraw must contact Customer Service to submit a Withdrawal Request Form. Students must continue attending classes and making scheduled payments during the processing period (approximately two weeks). Re-enrollment in the same level after withdrawal will restart from Lesson 1.
  • 5. Additional Policies
    • 5.1 Instructor-Related Issues A make-up session will be scheduled if a class cannot be held due to instructor-related reasons.
    • 5.2 Student Absence Instructors will wait 30 minutes. The system will then close the classroom automatically. The session will be marked as an absence, and the class fee will be deducted as usual.
    • 5.3 Special Courses For summer camps, short-term programs, or specialty courses, please refer to the respective program policies or contact the Center.
    • 5.4 Leave of Absence Students may request up to 60 days of leave. Multiple leaves are allowed as long as 48 sessions are completed within 18 months. Installment payments will continue according to the original schedule during the leave period.
    • 5.5 Payment Issues A valid credit card must be kept on file. If payment fails and is not resolved within seven days, access to the classroom may be suspended.
  • 6. Refund Processing Time: Approved refunds will be issued within 7–10 business days from the approval date.